FAQ

 

What types of products do you offer?

Yes Nineteen specializes in a curated selection of trendy fashion apparel and accessories. Our offerings include stylish dresses and statement jewellery, all designed to elevate your wardrobe while promoting sustainability through eco-friendly materials and ethically sourced products.

How do you ensure the sustainability of your products?

We are committed to sustainability by sourcing materials that are eco-friendly and ethically produced. This means that our products not only meet fashion standards but also contribute positively to environmental conservation and ethical labour practices.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be unworn, unused, and in their original packaging with tags attached. A receipt or proof of purchase is also required. For more details, please refer to our return policy section.

How long does shipping take?

Shipping times vary based on location. For the USA, delivery typically takes 7 to 16 business days, while international orders may take 7 to 25 business days. Please note that processing time of 3-5 business days is separate from shipping time.

Do you offer international shipping?

Yes, we ship worldwide. Shipping costs will vary based on your location and the shipping option selected at checkout.

What should I do if my item is damaged or incorrect?

Upon receiving your order, please inspect it immediately. If you find that the item is defective, damaged, or incorrect, contact us right away so we can evaluate the issue and provide a resolution.

Can I cancel my order after it has been placed?

Once an order has been processed, it cannot be cancelled. However, if you contact us within 30 minutes of placing your order, a cancellation fee of $20 will apply. If the order is already processed, cancellation is not possible.

How can I contact customer service?

You can reach our customer service team via email at shopyesnineteen@hotmail.com .